Frequently Asked Questions

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
You can request changes or cancellation within 12 hours of placing your order. After that, production may begin and changes may not be possible.
Please check your spam or junk folder. If you still can’t find it, contact us with your full name and order details.
Please contact us as soon as possible. We can update the address if your order hasn’t been shipped yet.
This may be due to your bank’s security system. Please try another payment method or contact your bank.
United States: $4.99 first item, +$2.00 additional item. Free shipping over $75.
International: From $14.99, +$5.00 additional item. Free shipping over $150.
Production time: 1–3 business days.
United States: 5–10 business days.
International: 7–15 business days.
Yes, we ship worldwide. Delivery time varies by location.
Yes, you will receive a tracking number via email once your order is shipped.
Yes, tracking updates can take 2–3 days after shipping.
Shipping delays can happen due to carriers, holidays, or peak seasons.
We accept returns for defective or incorrect items within 30 days.
Custom items are non-refundable unless defective or incorrect.
Please contact us with a photo of the item, and we’ll send a replacement at no cost.
We will replace any damaged items free of charge.
Refunds are processed within 3–7 business days after approval.
Yes, each item is printed and made specifically for you.
We aim for accuracy, but slight variations may occur due to screen settings.
Please refer to our size chart on each product page before ordering.
Please double-check size charts before ordering. If there’s an issue, contact us and we’ll help find a solution.

Still have questions?

If you couldn't find the answer you're looking for, our support team is here to help.
We usually respond within 24 hours.
support@simrikcollection.com

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