Return & Refund Policy

How Return Requests Are Handled

All return and refund requests must be submitted by email to:

Email: support@simrikcollection.us

Please include:

• Your order number
• The email address used to place the order
• Photos, if applicable, showing the issue such as defect, damage, wrong item, or printing error
• A short description of what you would like us to do, such as refund or replacement if eligible

Return Window

You may request a return within 30 days from the date you receive your order, based on the carrier’s delivered status, unless an exception applies below.

If your request is submitted after the return window, we may not be able to offer a refund or replacement.

Eligibility for Returns and Refunds

We review each request fairly. A return or refund may be approved when one of the following applies:

A) Defective or damaged items

We may approve a return, refund, or replacement if the item is:

• Defective, including manufacturing defect, print quality failure, or material defect
• Damaged during shipping, with supporting photos
• Incorrect item shipped compared to what you ordered

B) Condition requirements

To approve a return, we typically require that the item is in a condition that allows us to verify the issue, including:

• New and unused, unworn, unwashed, with tags attached if tags were included
• Returned with original packaging when reasonable

Note on lightly used items: If an item was only tried on briefly for sizing or fit and remains in like-new resalable condition with no stains, odors, alterations, washing, or customer-caused damage, we may still consider the request. Approval is not guaranteed and depends on inspection.

Personalized / Custom-Made Items

Because many products are made to order and/or personalized, the following applies:

• If the issue is due to our error, such as wrong print, wrong personalization text compared to what you submitted, misprint, or defective production, we will work with you toward an appropriate solution.
• If the issue is due to customer-provided information, such as typos, wrong photo, wrong spelling, or wrong size selected, we may not be able to accept a return for a refund unless otherwise required by law.

If you believe we made an error, email us with photos and your order details.

Items That May Not Be Eligible

Returns or refunds may be denied if:

• The request is outside the 30-day window
• The item shows wear and tear, washing, stains, odors, alterations, or damage caused after delivery
• The item is missing parts, packaging, or components needed for resale or inspection, unless defective
• The return request cannot be verified due to missing order number, no photos when requested, or similar issues
• The item was final sale or otherwise stated as non-returnable on the product page, if applicable

Return Process

1. Email request: Send your request to support@simrikcollection.us with the information listed above.
2. Review by Simrik Collection: We will review your request and may ask follow-up questions or additional photos.
3. Decision: If approved, we will email you instructions and a return shipping label when applicable. If not approved, we will email you a clear reason for the decision.
4. Ship the return only after approval: Pack the item securely, attach the return label as instructed, and ship the package using the provided label or process.

Do not send returns without approval, as unauthorized returns may not be processed.

Return Shipping Fees

If your return is approved, we will provide the return label and you will not be charged a return shipping fee by us for that approved return, as described in your approval email.

If a return is not approved but you still choose to ship an item back, shipping costs are your responsibility and we may not issue a refund.

Refunds

Refund approval

Refunds are issued only after:

• The return is approved
• We receive the returned item when a return is required
• We complete inspection if inspection applies

Refund timing

Once a refund is approved, please allow 3–7 business days for the refund to be processed. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Refund method

Refunds will generally be returned to the original payment method used at checkout, unless we notify you otherwise.

Replacements

If a defective or incorrect item is confirmed, we may offer a replacement instead of a refund when appropriate.

If you prefer a refund instead of a replacement, when eligible, please state that clearly in your email request.

Partial Refunds / Restocking

Unless otherwise stated in your approval email, we do not charge a restocking fee for approved returns that meet this policy.

Partial refunds may apply only in specific situations, such as partial order issues, and we will explain the amount and reason in writing.

Order Cancellations

You may request an order cancellation by emailing support@simrikcollection.us as soon as possible.

Cancellation window

Cancellations may be accepted if your request is received within 12 hours of placing your order and your order has not yet entered production.

After the cancellation window

Because many items are made to order, production may begin shortly after your order is confirmed. If production has already started, or your order has been processed or shipped, we may not be able to cancel the order.

Refunds for approved cancellations

If your cancellation is approved, a refund will be issued to your original payment method. Please allow 3–7 business days for the refund to be processed after approval.

How to request

Please include your order number and the email address used at checkout in your cancellation email.

Chargebacks

If you contact your bank or card issuer to dispute a charge, please also email us so we can help resolve the issue.

Chargebacks can delay resolution; we will provide documentation when appropriate.